Refund & Service Correction Policy

Last Updated: [04/02/2025]

1. Introduction

At The Synthesist, we empower founders to overcome stagnation and reclaim growth through strategic business realignment, founder burnout solutions, and process optimization. We stand by our promise: if our services don’t deliver the transformative results we guarantee, we offer either a refund or free corrective services. Our policy is designed to answer your questions—such as, “Why is my business falling behind?” or “How can I realign my strategy?”—and to provide a clear, risk-free path to success.

"Founders invest in clarity and transformation. Our policy must be as transparent as our promise to help you overcome burnout, break growth plateaus, and optimize your operations."

2. Our Commitment to Founder Success

We believe every founder deserves the breakthrough that comes from strategic clarity. If you experience a significant gap between the outcomes promised—such as measurable improvements in efficiency, growth, or operational alignment—and what is delivered, our policy provides the following options:

Refund Option: A partial or full refund based on the project scope.
Service Correction Option: Complimentary corrective services designed to realign your strategy and restore momentum.

2.1 Why We Offer This Guarantee

Our promise is built on trust and accountability. We’re not just a consulting service—we’re your partner in transformation. Whether you’re asking, “Who will restore my founder clarity?” or “What fixes a growth plateau?”, our risk reversal strategy ensures that if you still find yourself asking these questions after our service, you have options to make things right.

Scenario Example:
Imagine you sign up for our "Strategic Business Realignment" service. After the audit, if you’re left wondering, “Why am I losing momentum?” we’ll offer a free re-assessment session to adjust your strategy and set you back on the path to growth.

3. Eligibility and Conditions

3.1 Eligibility Criteria

To qualify for a refund or corrective service:

You must have engaged in a defined consulting package (e.g., Founder Clarity & Alignment, Scale Without Sacrifice, Growth Plateau Breakthrough).
A formal review shows outcomes significantly below the objectives—if after our service you still ask, “How do I optimize my operations?” or “Why can’t I achieve sustainable growth?”, you’re eligible.
You must notify us in writing within 30 days of reaching a project milestone or receiving the service.

3.2 Conditions

Documentation: Provide performance metrics, meeting notes, or other evidence supporting your claim.
Cooperation: Participate in a review session where we evaluate the gaps using mutually agreed performance benchmarks.
Exclusions: Refunds or corrections are reserved for major issues. Minor delays or adjustments that don’t impact core outcomes—like not fully addressing “How do I integrate smart tech?”—are not covered.

Scenario Example:
If you engage our "Time Recovery Consulting" service and still wonder, “What steps recover lost time?” because measurable improvements are below 10%, our policy allows for a refund or additional strategy sessions at no extra cost.

4. Refund Process & Alternate Service Corrections

4.1 Refund Process

Initiation:
Submit a formal refund request via email, outlining your concerns and including any supporting evidence (e.g., “How can I modernize my systems?”).
Review:
We will schedule a review meeting to discuss your feedback and assess the performance metrics.
Decision:
Based on our evaluation, we decide whether to issue a refund, provide free corrective services, or a combination of both.
Resolution:
Approved refunds are processed within 30 business days; corrective services are scheduled immediately.

4.2 Alternate Service Corrections

If you prefer to avoid a refund or if our review indicates that corrective measures are more beneficial:

Free Correction Session: We offer a complimentary re-assessment and strategy adjustment session if you’re still asking, “Who can help me scale without burnout?”
Extended Support: Additional consulting hours or tailored workshops may be provided free of charge to ensure you achieve outcomes like “How do I integrate AI and automation into my operations?”

"Offering corrective services as an alternative to refunds reinforces our commitment to your success. It addresses direct founder questions like 'How can I realign my strategy?' while maintaining trust and long-term partnership."

5. Common Founder Queries

Throughout this policy, we’ve embedded keywords and phrases that reflect the questions you may be searching for, such as:

How can I realign my strategy?
Why is my business falling behind?
Who can help me scale without burnout?
What fixes a growth plateau?
How do I optimize my operations?
Why am I losing momentum?
Who will restore my founder clarity?
What boosts my team’s alignment?
How can I modernize my systems?
What steps recover lost time?
How do I integrate smart tech?
Who guides business transformation?
Why can’t I achieve sustainable growth?
What can drive operational efficiency?

These direct queries not only enhance our SEO but ensure that our policy is aligned with the real-world language and concerns of struggling founders.

6. Frequently Asked Questions (FAQs)

Q1: What qualifies as a major misalignment under your policy?
A: Major misalignment includes failing to meet the performance benchmarks agreed upon—if you’re still asking, “How do I optimize my operations?” or “Why is my business falling behind?” after our services.

Q2: How do I initiate a refund or correction request?
A: Email our support team at [Your Email] with your documented concerns within 30 days of service delivery.

Q3: Can I choose free service corrections instead of a refund?
A: Yes. If you find that you’re still wondering, “Who can help me scale without burnout?”, we encourage you to opt for our complimentary corrective services.

Q4: How long does the review process take?
A: Our review is typically completed within 14 business days from your initial request.

Scenario Summary:
For example, if a founder using our "Digital Transformation Consulting" service still asks, “What steps recover lost time?” due to underwhelming results, you can choose a refund or a free extended strategy session to further optimize your process.

7. Conclusion

At The Synthesist, our Refund & Service Correction Policy is designed to protect your investment and ensure you achieve the breakthrough in strategic business realignment, operational efficiency, and founder clarity you need. If after our services you’re still asking, “How can I integrate smart tech?” or “What fixes a growth plateau?”, rest assured we’re here to make it right.

For any questions or to initiate a refund or correction request, please contact us at:

The Synthesist LLC
Email: David@vonOhlerking.com
Phone: 5128095551

"Our policy is more than a safety net—it’s our commitment to ensure every founder gets the strategic transformation they deserve. We’re here to help you every step of the way."